Updates and upcoming changes!

Posted by on October 27, 2011 No comments

Its been a while since I posted. it was also a shame I had to start posting again with a rant about a delivery company but there lack of incompetency to deliver simple packages time after time just made my blood boil! Hopefully this makes up for it :)

So it has been a while so fair bit of news to share I think :) Finally on my final year of my degree, just 5 modules and a final year project and I will be done with studying for the foreseeable future, given that fact its obviously clear I passed all my exams in june and august. its been a busy summer for me and for STS. I finally got round to going limited as a registered company which has some tax advantages and other benefits Not forgetting a debit card with the company name on it! there’s been lots of work coming in which has been really a blessing to Marie and I.

I’m keeping this fairly short as I’d like to try and do more updates than my once every couple of months routine, so I’ll move on to upcoming changes. there’s only really 2 changes, firstly Marie has been considering blogging about stuff that she is passionate about or just plain wants to talk about, and we thought why not put it all here, because that way this will get more content over time and doesn’t have any extra expense! So soon you will be seeing posts from Marie Somerset, do read and enjoy them because I’m certain there will be some good pearls of wisdom in there.

second change which probably quite a few people now about by now is that Marie and I will be planning to emigrate to Zimbabwe by September 2012. Yes folks that’s less than 11 months away! we had been taking the first 6 months of this year to pray about the long term future and where God is calling us be it Zimbabwe or the UK or anywhere else in the world. God made it pretty clear that Zimbabwe is the place we should be to raise a family and build my business (no Marie isn’t pregnant yet!). There is going to be a lot of challenges ahead for us and some tricky decisions to be made, like do we ship everything or do we sell/get rid of stuff and re-buy new stuff in Zimbabwe? down to what church we should be involved in, we’d quite like to get involved in one of the Harare church plants but that is still to be decided, ultimately we want to do what God wants us to do so we are still open to prayers on that. we really would appreciate your prayers and thoughts over this next period of time while we plan, co-ordinate and ultimately move from the UK to Zimbabwe. Initially the biggest hurdle in our way is that I need to get residency status this December when we travel for Christmas. because Marie was born in Zimbabwe and is a resident herself it should be a straightforward process, however we are not dealing with a straightforward government so we do need specific prayers that the right people see the documentation required and have the grace and wisdom to grant the application

I will leave our news there for now, perhaps next time you might see a post from Marie.

Home Delivery Network/Yodel are pants AVOID!

Posted by on October 26, 2011 6 comments

Here is an email I sent as complaint because the last 2 out of 2 deliveries have seriously been a lot of fail, I’ll update if they respond or resolve the situation

DISCLAIMERS:

  • I mention 2 companies below, Amazon and Made.com it’s by no means their fault that I have had this experience (although the decision to use HDNL in the first place could be debated) it is solely HDNL/Yodel causing the problems. Amazon and Made.com are good quality companies and i would recommend either of them :)
  • It’s quite possible this is a localised HDNL issue (New Cross Depot, London) however not a lot of my reading over the internet fills me with confidence that it is only localised but rather likely a systemic company/country-wide plague
  • THIS IS A LONG EMAIL – You have been warned :)
  • REDACTED a couple of items that would be otherwise exposing personal information unneccesarily

UPDATES:

  • made.com been in touch with me due to my comments on twitter, they are chasing from there end and are doing much more than is required to help me out – that is what you call customer service :)
  • 27/10/2011 – 8AM: one of made.com’s items finally arrived at 21:40 last night, totally missed the delivery window and…. after 9PM!!!!, still as of yet not even acknowledgement of my complaint
  • I got an actual email response from Yodel dated – 2nd November 18:32, the from name was Amazon which is slightly misleading (i might report this to Amazon), its just a generic letter of response and “assurance” that they will investigate it

To Whom It May Concern,

This is the second time in almost as many weeks that I have had a package going via Home Delivery Network (HDNL), to arrive shockingly late or not at all. So far in the case of the second time, I’d like to record a catalogue of failures from my 2 current experiences and ask you what you are going to do about it. I’d like to point out that out of around 8 dealings with HDNL, I have only ever had one package arrive within the set time on the set day, but even then the delivery driver had a lack of care for the package, but I am not referring to that incident.

1st Delivery/Order – Amazon.com

I ordered several goods via amazon prime, which entitled me to free next day delivery. One item, being sent direct from Amazon, was sent via HDNL. It was ordered on a Sunday and dispatched on the Monday. I expected to receive the package on the Tuesday and took time off work to be able to receive it. The package did not arrive on the Tuesday and at 7pm I called the call centre. I was advised that you were very busy and that delivery drivers were delivering until 9pm, despite your advertised delivery time of 7am to 7pm. I called later at just after 9pm to be told the same information, as the only information the call centre had was that it was still out on the van.

Needless to say it was not delivered on that Tuesday and I had wasted a whole day waiting in for a package I expected to arrive. I called on the Wednesday morning at about 9am once the delivery status had been updated to scanned into depot again, and they just told me the vans load until 11:30am, so they couldn’t say what was happening. They also said they would need a day to recover the package so that I could go and collect it, as I required the item I had ordered on that Wednesday (which is why I ordered next day delivery) so I said no. I also was advised that the driver “did not attempt delivery” which meant they would today, as drivers are “not allowed to ‘not attempt’ delivery more than once”. The advisor also as good as guaranteed that I would receive the package on that day.

I called up at 7pm when the parcel had still not arrived, and was advised that they were very busy and were delivering until 9pm – again your automated service still said 7am – 7pm. I also expressed my concern that I was told the exact same the previous day, and the member of staff was fairly blunt in saying there was nothing she could do about it because the depot was closed. When I asked to speak to the manager, she put me on hold and then took my contact details and advised me a manager would call back – this never happened.

I called again at 9pm as the parcel had still not arrived, and the advisor had no information and could not contact the depot or driver.

The package arrived at 22:15pm. 5 mins later and I would have actually have been in bed! Also the package was supposed to be signed for, however the driver literally just handed me the package after I opened the door and commented “its a bit late isn’t it?” and walked off, no signature taken or anything.

2nd Delivery/Order – Made.com

I ordered these packages some weeks ago and was prepared for the wait originally. I received an email from them on Friday 21st October advising that they were dispatching the goods to the courier. I received an email on the Monday 24th to say they were due to be delivered on Tuesday 25th. I clicked on one of the emails to reschedule the delivery to the Wednesday, which was more convenient for me – I wrongly assumed this was for both packages, however it looks like it was only for one of the 2 packages. Your system is obviously lacking the ability to realise that if 1 package to the same destination as the other is rescheduled, it should ask to reschedule the other.

I got an email Tuesday morning saying you were going to deliver between 4pm and 7pm, so I rush home in order to be able to receive it, however it did not turn up within that window. I called at just after 7pm, but before I did I checked the tracking status of one of my orders (at this stage I only assumed there was one order in your system and not two)

Lo and behold it says the package had been delivered. I have checked with my neighbours and they have not received a package for me, and I was also at the property at the delivery time and was no more than 3 metres away from the front door for most of the delivery window time, so would have heard someone attempting to deliver and heard a van drive up or away. I called to complain that I have not received the parcel, and they told me all they could do was email the depot because it was closed at 6pm. I asked to speak to a manager and was told I couldn’t. I asked why not and was told they were “busy dealing with escalations”, so I asked for the call to be “escalated”. The advisor took my contact details and told me a manager would be in touch – as of yet no manager has been in touch.

I called yet again this morning and was advised of the 2 parcels and I was advised such: for the parcel that was “delivered” but not i was told they have to contact the depot and interview the driver, and it can take up to 48 hours and that I should contact the seller: made.com
The second package they advised me was damaged and awaiting further advice, and the advisor didn’t really know what to advise me to do. As of yet I have not received either of these 2 packages and I actually need them for people to sit on tonight!

So from my details above, here is how HDNL/Yodel totally failed me:

  • First order arrived a day (and a half) late
  • First order management never called me back
  • First order the package arrived at 10pm despite being given two sets of information separately
  • First order didn’t get me to sign for it
  • Second order, two separate items, wasn’t made clear in emails
  • One item is supposedly damaged
  • One item was marked as delivered, but it looks like driver never bothered to deliver it
  • Advisors have no info or means to contact depot
  • Has still not arrived

I also have lost earnings as a result of waiting for packages, I am a freelance IT consultant and any time I need to stay off work and wait for a package is actual lost earnings, because I do not have things like annual leave, so to earn money I have to work. If I exclude the days when I arranged to be present to receive the goods, I have so far lost:

Order 1: 1 day
Order 2: half a day and counting

If I was to be working 9 – 5 during that lost time, based on the above figures, I have lost overin potential earnings due to the failures of HDNL and Yodel.

I also have the following questions of HDNL:

  • why do you deliver until 7pm but your depots “close” at 6pm, how is this even possible?
  • why do you have to deliver until 9pm and then not actually update your automated systems to advise of this?
  • why do managers not call back customers despite being told this would happen?
  • how are you going to repair your reputation with myself?
  • how is it acceptable to deliver packages after 10pm when your stated delivery time is 7am to 7pm?
  • how is it even possible for your drivers to take too many packages to deliver that they are not able to complete there delivery round within the delivery day?
  • is it acceptable to provide so little information to the customer?

Until I actually get a satisfactory response, I will be advising friends, family and other acquaintances to immediately cancel orders from suppliers that send via HDNL/Yodel, and/or to get their suppliers to choose alternatives to yourselves. I will also be forwarding trimmed down versions of this email to made.com and amazon.com and suggest they find alternative providers.

For your reference, my delivery address is:

Regards

You wont relent – Jesus Culture

Posted by on June 22, 2011 No comments

Marie had a Jesus Culture song in her head yesterday so we got the album of iTunes and been listening to it today and heard this great tune, it’s a song about how God wont stop chasing us until we give our hearts to him and how we should respond by asking Him to dwell in us more, I thought the words were quite poignant given Andy’s preach on Sunday where he mentioned the sheer statistics of people who wont have run the race well by the time they get to the end of their life and how people can do all the “right things” at church but lot be giving our hearts to Jesus

You won’t relent until You, have it all
My heart is Yours
You won’t relent until You, have it all
My heart is Yours

I’ll set You as a seal upon my heart
As a seal upon my arm
For there is love that is as strong as death
Jealousy demanding as the grave
And many waters cannot quench this love

Come be the fire inside of me
Come be the flame upon my heart
Come be the fire inside of me
Until You and I are One

I don’t want to talk about You
Like You’re not in the room
I want to look right at You
I want to sing right to You

Summer is here… I think!

Posted by on June 17, 2011 No comments

Wow! haven’t blogged here in a while and thought I should post an update. It’s been pretty pretty hectic for me the last month or 2 with studies, exams and work, I’m not complaining though! It has just meant that some things have taken a back burner while I focus on the priorities in the right order (God, Wife, Study, Work, Other). So roughly in that order :) .

ChristChurch has been good, Marie and I got to witness Andy Tilsley being officially “prayed in” as an elder and the general comings and goings of church life, Marie has joined the crèche team to help combat the current and further impending baby boom! and they couldn’t keep me away, am back serving Sundays on the sound team now technically called the tech team (excuse the pun) which encompasses the visuals team also which i think is a brilliant move purely because the 2 teams were quite small on there own and trying to organise social events was rather difficult because normally what ended up happening is 2 guys end up meeting up for a beer (which is not a bad thing!) rather than 5 or 6 people meeting up having a meal and enjoying good fellowship.

Marie has been the usual busy with working for Newfrontiers, carrying on as usual despite all the ongoing staff changes that take place regularly, she is still knitting a woolly green scarf for me for Christmas, hopefully its ready in time although i wont need it because we are going to Zimbabwe for Christmas again, Woohoo!

Studies have finally concluded for the summer, I am still awaiting results and have one exam to do in august – due to the bad organisation of Uni which I have probably mentioned before. i had to spend 4 weeks at uni after my exams attending lectures which apparently had been the plan since the beginning of the academic year but we weren’t informed until mid way through our exam period despite several people including myself asking for clarification several times throughout this year (i think that shows how badly organised the uni is) in fact some were so badly caught out because they had already booked flights home for the summer and couldn’t attend the lectures. gladly though its all done, i cant wait to get this degree over and done with purely because it holds very little relevance to my day to day freelance work, and any content that did is already going out of date, that’s how fast paced the IT industry really is.

Work has really ramped up the last month or so, I’ve had the chance to meet and even work with some great teams like Made.com (new web infrastructure), Rackspace (got to see the Rackspace mini and got a goody bag) and have met the awesome GoSquared team and WooThemes just the other week, its keeping me busy which i like and importantly its earning money, I’m actually quite thankful to God for all the work as I had to replace my laptop a few weeks ago (the old one couldn’t take the load i was throwing at it) which cost a seriously painful amount of money which if it wasn’t for the work i wouldn’t have been able to buy.

Other than that, not much has changed, still busy busy busy, off to see my dad and Karen for the weekend next weekend which should be good as we will probably get to go to the village church too so that should be an experience for Marie (its not Newfrontiers!), the weather here has been pretty miserable the last few days but we got a couple of thunder storms that Marie and I both enjoy watching.

Mobile Broadband makes you efficient

Posted by on January 26, 2011 1 comment

Well i am back! just about, not been here posting lately and its not without good reasons too, the obvious one is i went to Zimbabwe for 3 weeks over christmas and GOT MARRIED!!!

some others may have wondered why its taken me so long to get this up and posted but that too is not without a good reason either. I wont bore you with the details but the shortest summary i can give you is that i applied for a phone line and broadband before we left at the beginning of december as a migration to take the existing line on, but when we got back BT had terminated the existing line and BeThere couldnt process that order so we had to put a whole new order in, which means BT openreach have to install a new line, and by install i mean pretty much plug it back in at the exchange. In BT Openreach’s infinitely efficient wisdom, i have to wait a further 6 weeks for the line to be activated (on my birthday no less), the ironic thing is. if i wanted to pay more to get less and went with BT direct, my phone line would probably have been activated in less time by the same external company (Openreach).

so i titled this post, Mobile Broadband makes you efficient, so i better say something about that! all i can say it does. My work relies on having an internet connection to be able to do my job, i need to communicate with clients often over skype or email and IM etc, i actually need to work on remote web servers (its funny how that needs an internet connection) among various other things. my options were pay £35 for access to a BT openzone wifi spot of which there just so happens to be one within reach of my flat (oh the irony) or about the same price for a pay as you go mobile broadband dongle with O2. I found out with some earlier research that the openzone in my flat’s range is not some proper openzone but a slightly dodgy openzone run off the back of someones BusinessHub and tends to only work in my living room or more often than not, only when i didnt want to use it. That left me with only one option, Mobile Broadband.

so it makes me more efficient. Why? because i just so happen to live in that one flat in Zone 1 London that has a very poor 3g signal on pretty much all the networks :( this means that my 3g mobile broadband is more often than not working on low speed (boy am i glad that SSH is text based and doesnt require broadband!) and it tends to disconnect a lot, not to mention because i am a mac user, i am somewhat shunned by mobile broadband companies because i cant get access to any of the wifi points easily without using bootcamp, so am forced to just stick it out on mobile signal.

so i have to be more efficient for 2 reasons. firstly, speed, because the net speed is so low compared to modern broadband via adsl or cable i cant get as much done as i normally would, this means i need to multi task all my internet usage tasks as much as i can and basically queue up internet tasks to maximise my connected time, especially when i hit into free public wifi or into university (my uni just got hit with about 4GB of iplayer downloads this week alone!).

Secondly, mobile broadband accounts are generally all bandwith capped or charge per MB/GB, i use O2 and they charge about £15 per 2GB for 31 days and i seem to be getting through one every 2 weeks or so. because of this i have to be much more aware of what i do online, this means i have facebooked less, twittered less and more importantly watched less video and less random surfing. you would probably be surprised at how much time can be gained by cutting all that stuff out. its kind of scary that just doing the basics for work uses so much, imagine how much bandwith (and cost) i would be using if i was just surfing and working at full capacity as i normally would, thankfully the iphone has helped in keeping in touch via facebook and twitter so i have been making the most of that data connection as well, but it does highlight how in todays civilisation we are pretty much dependant on the internet for our way of life and keeping in touch.

other quick round up since december. Uni is ok, little boring and frustrating at the moment and i wish it was just over already (only 18 months left), i go on second honeymoon (because one is not enough!) for a week over the week of my birthday, should be a nice relaxing week after the manic start to the year, and i should also return to working internet amongst other things!

will try and post here as i can and as time allows